Customer Service Coordinator role is to be the primary point of contact for customers, providing exceptional service and support to address inquiries, resolve issues, and enhance customer satisfaction. Responsible for understanding and responding to customer needs, offering relevant information about products and services, and ensuring a seamless and positive customer experience.
Duties and responsibilities
Troubleshoot and resolve customer issues efficiently and effectively
- Proactively follow up on matters to ensure results are returned in a timely manner.
- Ensuring clear and concise communication is provided throughout when handling any customer and supplier queries.
- Maintain up-to-date knowledge of the company’s products, services, and promotions.
- Prioritize tasks based on urgency and importance.
- Work closely with other departments, such as sales, marketing, and technical support, to ensure cohesive service delivery.
- To help maintain a positive team environment by displaying high levels of motivation and excellent team spirit.
- To assist with the training of new members of staff.
- Working with the Customer Services Manager to promote and manage ongoing process improvements and efficiencies.
Qualifications/Experience
Minimum 2 years’ experience working in a Customer Service department. Good IT skills, excellent attention to detail, ability to problem solve and a good understanding and working with a technology focused organization.
Apply Now!
Don’t miss this chance to join an amazing team!
Interviews happening now – contact Helen at ME Recruits today!
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
Role & Responsibilities:
Native speaking Italian ESSENTIAL
- Making and arranging outgoing telephone calls and virtual meetings
- Stakeholder management
- Effectively and accurately manage personal revenue pipelines to maximize all new business opportunities
- Monitor and report sales activity
- Generating new business revenues
- Developing new accounts and identifying and converting opportunities to cross/up-sell additional opportunities
- Developing and maintaining excellent relationships with exhibitors, sponsors, partners, and the rest of the event team
- Keeping up to date of industry developments and identifying and researching new growth areas for sales
The candidate should have:
- Effective communication skills
- Sales/BD experience desirable
- Resourcefulness – able to find and develop leads
- Determination – able to achieve targets and take stakeholders with you
- Self-motivation
- Proficiency with Microsoft Office
- Ability to multitask
- Fluent in another language would be beneficial but not an essential
- Salary: 32k (plus commission)
Hours: 9-5
Location: Tunbridge Wells
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
Anti Money Laundering Analyst
We are seeking a highly motivated and detail-oriented AML Analyst to join a growing Risk & Compliance team within a well-established financial services organisation.
This is an exciting opportunity for an experienced AML professional to play a key role in strengthening anti-money laundering and financial crime controls across the business.
You will act as a subject matter expert on AML matters, providing guidance on customer due diligence requirements, investigating potential financial crime concerns, and supporting the delivery of AML-related projects and initiatives.
Working closely with senior stakeholders, including Compliance, Risk, and Financial Crime specialists, you will help drive process improvements, enhance customer risk assessment frameworks, and contribute to the ongoing development of the organisation’s AML strategy.
Key Responsibilities
- Enhance processes for identifying AML and financial crime risks through staff awareness and system-generated intelligence.
- Provide guidance on Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) requirements.
- Support the business in making informed AML and financial crime-related decisions.
- Assist in the development and enhancement of customer risk rating methodologies.
- Deliver actions and projects arising from AML and financial crime reviews.
- Conduct periodic reviews of higher-risk customers and accounts.
- Investigate internal AML referrals and suspicious activity concerns.
- Manage overpayment and shortfall-related investigations.
- Produce monthly and quarterly management information (MI) relating to financial crime.
- Support AML training, awareness initiatives, and continuous process improvement activities.
- Undertake ad hoc research and project work as required.
About You The successful candidate will have previous AML, KYC, or Financial Crime experience gained within a financial services environment and possess strong analytical and investigative skills.
Essential Skills & Experience
- Previous AML, KYC, Financial Crime, or Compliance experience within financial services.
- Strong understanding of AML regulations and financial crime risks.
- Experience conducting CDD and EDD reviews.
- Knowledge of Suspicious Activity Reports (SARs) and escalation processes.
- Ability to assess customer risk and identify potential AML concerns.
- Excellent attention to detail and investigative mindset.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Ability to manage confidential and sensitive information appropriately.
- Proactive, organised, and capable of working independently and collaboratively.
Desirable
- Experience within mortgage lending, banking, specialist finance, or lending environments.
- Familiarity with third-party AML screening systems.
- Experience using fraud prevention and detection tools such as CIFAS, SIRA, or Hunter.
- Exposure to AML process improvement projects and customer risk-rating frameworks.
What’s on Offer
- Competitive salary
- Discretionary bonus scheme
- Private healthcare
- Generous pension contribution
- 25 days annual leave plus bank holidays
- Life assurance
- Supported professional training and development
- Gym membership contribution
- Free parking
- Regular social and team-building events
- Annual salary review
- Long-term career progression opportunities within Risk, Compliance, and Financial Crime
If you’re an AML professional looking to take the next step in your career with a growing and ambitious financial services business, we’d love to hear from you.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IND6
Paraplanner
Purpose of the Role
To support your Consultant in fully submitting client mortgage applications and progressing applications through to offer and completion as efficiently as possible.
To work within the firm’s parameters when submitting applications, adhering to its advice standards and CRM standards.
To provide exceptional service to clients in line with company values and ensure the best possible outcomes are achieved.
Key Responsibilities
- Upon receipt of the Consultant’s new business enquiry (including research, recommended product and lender, and rationale for recommendation), complete the Decision in Principle (DIP) and advise the client of the Agreement in Principle.
- Request all relevant documentation (in line with the firm’s advice standards) from the client, together with any applicable fees.
- Confirm the recommendation to the client by issuing the Terms and Suitability Letter. (The Suitability Letter must be signed off by the Consultant, with all relevant evidence saved to the CRM system.)
- Upon receipt of fees, ensure the CRM system is updated and progress the case to application submission.
- Fully submit the application to the lender.
- Ensure any material changes required to the advice are approved by the Consultant before confirming details with the client.
- Provide regular updates, in line with CRM standards, to progress the application through to mortgage offer.
- Work closely with the relevant solicitor to progress the application from offer through to completion.
- Act as the first point of contact for clients at all times.
- Respond to emails within 24 hours.
- Work effectively to support your Consultant and contribute as a key member of the wider CRM and Consultant team.
Working Arrangement
Please note that this role is home-based one day per week following successful completion of the probationary period.
Apply Now!
Don’t miss this chance to join an amazing team!
Interviews happening now – contact Helen at ME Recruits today!
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IND6
Legal Indemnity Underwriter FULLY REMOTE
Full Time | Monday – Friday | 9:00am – 5:30pm
Are you an experienced Legal Indemnity Underwriter looking for a role where your expertise is genuinely valued?
Do you work with rights of light? (desirable)
We’re looking for a technically confident underwriter to join a growing, forward-thinking business with an excellent reputation in the legal indemnity market. This is an opportunity to work remotely or on a hybrid basis, underwrite a varied portfolio of risks, contribute to product development and help shape the future of the underwriting function.
Whether your background is in Residential or Commercial Legal Indemnity, Rights of Light, Defective Title, Estate Administration/Probate Insurance, or you’ve developed your expertise within conveyancing, private client practice or a specialist broker, we’d love to hear from you.
What You’ll Be Doing
- Underwrite residential and commercial legal indemnity insurance risks within delegated authority.
- Assess complex title and legal risks, making commercially sound underwriting decisions.
- Calculate competitive premiums aligned with underwriting guidelines and risk appetite.
- Produce clear underwriting notes and risk summaries, documenting decisions and rationale.
- Approve cases within delegated authority, supporting colleagues where appropriate.
- Build strong relationships with brokers, solicitors and clients, delivering exceptional service.
- Work collaboratively with Sales, Customer Success and Product teams to enhance products and processes.
- Contribute ideas to improve underwriting, technology and the customer experience.
- Support User Acceptance Testing (UAT) for new products and platform developments.
- Stay up to date with legislation and industry developments through ongoing CPD.
About You
You’ll ideally have experience in one or more of the following:
- Legal Indemnity Underwriting (Residential and/or Commercial)
- Rights of Light Insurance
- Defective Title Insurance
- Estate Administration or Probate Insurance
- Conveyancing or Private Client legal practice
- Specialist legal indemnity broking
You’ll also bring:
- Strong technical underwriting knowledge and sound judgement.
- Excellent analytical and problem-solving skills.
- The ability to manage workloads and meet service level agreements.
- Strong relationship-building and communication skills.
- A collaborative approach with a positive, solutions-focused attitude.
- A genuine interest in helping improve products, processes and customer outcomes.
Why Join?
This is a business that invests in its people, encourages innovation and offers genuine flexibility. You’ll join a collaborative team where your technical expertise will influence underwriting decisions, product development and business growth.
Salary & Benefits
- Competitive salary
- Discretionary annual bonus (up to 10%)
- Remote or hybrid working
- 25 days annual leave plus bank holidays, increasing to 30 days with service
- Birthday off every year
- Holiday purchase scheme
- 5% employer pension contribution (5% employee)
- Life assurance (4x salary)
- Vitality Essentials Healthcare
- Remote GP service
- Employee Assistance Programme
- Pension adviser meetings
- Discounted gift card scheme
- Ongoing professional development with a minimum of 15 hours CPD each year
If you’re looking to take the next step in your underwriting career with a business that combines technical excellence, flexibility and genuine career development, we’d love to hear from you.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IND6
Commercial Plumber / Pipe Fitter Wanted
Location: Office near Paddock Wood, Kent | Projects across Central London
Pay: £180–£220 per day
Hours: Monday–Friday, 7:30am–4:30pm
We’re looking for an experienced Commercial Plumber / Pipe Fitter to join our growing team.
Essential Requirements:
- NVQ Level 2 Plumbing & Heating (Level 3 desirable)
- 3+ years’ commercial/industrial experience
- Full UK Driving Licence
- CSCS Card (or eligible)
- Own tools
Desirable (training provided):
- SSSTS/SMSTS
- IPAF & PASMA
- First Aid
- Asbestos Awareness
- Fire Marshal
What We Offer:
- £180–£220 per day
- 22 days’ holiday plus Bank Holidays
- Sick Pay
- Paid Travel
- Company vehicle (where applicable)
- Ongoing training and development
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IND6
Commercial Property Legal Secretary
An established and highly regarded law firm is looking for a Commercial Property Legal Secretary to support the property department in their busy Canterbury office. This is a key position where organisation, initiative and strong property experience will truly be valued.
The Commercial Property Legal Secretary will be trusted with high-level support, keeping the department running smoothly and acting as a vital point of contact for clients and colleagues alike. This role is ideal for someone who enjoys responsibility and wants to feel genuinely relied upon.
Key responsibilities include:
- Full support to the Partner and commercial property team
- Audio dictation and high-quality typing
- Preparing correspondence and legal documents
- Opening, closing and managing files accurately
- Handling calls and liaising with clients and agents
- Assisting with commercial property transactions and documentation
- Opportunity to become more involved with forms and processes over time
What we are looking for
This role will suit an experienced Commercial Property Legal Secretary who thrives in a fast-paced, professional environment and takes pride in being highly organised.
The ideal candidate will have:
- Previous experience as a legal secretary (commercial property preferred)
- Strong property knowledge and confidence with legal documentation
- Audio dictation experience and a good typing speed
- Excellent organisation skills and attention to detail
- A proactive, supportive approach and calm communication style
Whats in it for you
This is a fantastic opportunity for a Commercial Property Legal Secretary to join a friendly, open-plan team where contribution is recognised and valued.
On offer:
- Salary up to around £27,000
- Central Canterbury location close to the station
- Professional, smart working environment
- Supportive and approachable team culture
- Long-term stability in a well-established firm
Please note: this is a fully office-based role.
About the company
This respected legal practice has built a strong reputation for quality, professionalism and client care. The Canterbury office is home to a welcoming commercial property team that works collaboratively in a friendly, open-plan setting.
Interviews are taking place now.
Early applications are strongly encouraged – apply today or call to find out more before its gone.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IND1
Accounts Assistant – Full Time
About the role
This is an excellent opportunity for an Accounts Assistant to join a busy and supportive firm of accountants. The Accounts Assistant will play a key role in supporting the accountants while developing their own skills within a professional office environment.
The role is ideal for someone competent, organised and a good team player. You may have worked in a similar role or be at the start of your career, what is most important is that you can demonstrate the key skills my client is looking for – full training will be provided.
Key responsibilities include:
- Supporting accountants with day-to-day tasks
- Bank reconciliations and financial analysis
- General office administration duties
- Answering incoming calls professionally
- Scanning, sorting and dealing with post
- Speaking with clients and internal teams
- Working closely with the accountants to meet deadlines
What we are looking for
The successful Accounts Assistant will be:
- Competent with strong attention to detail and accuracy
- A confident communicator, both on the phone and in person
- Experienced with Excel (strong Excel skills are essential)
- Well organised and able to prioritise workload effectively
- A good team player who enjoys working collaboratively
- Comfortable handling confidential information
- Willing to learn, with full training provided
Whats in if for you
- Salary dependent on experience
- Full-time position
- Office-based for the first 3 months
- Hybrid working available after probation
- Supportive team environment
- Excellent benefits
About the company
This well-established firm of accountants offers a professional yet friendly working environment. The team is committed to supporting and developing staff, making this an excellent opportunity for an Accounts Assistant looking to grow their career.
If you are an Accounts Assistant or looking to step into an Accounts Assistant role and want to work with a supportive team, apply now.
Apply today or contact us urgently to find out more.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
