Job type: Call Centre / Customer Service

Maidstone |  £26,500 | Career Progression | Free Parking (Full Licence Required) 
Hybrid Working Available After Probation slary increase- £28200pa
  
Are you someone who truly cares about customers, brings positive energy to their team, and thrives in a fast-paced, purpose-driven environment?
  
We’re working with an exceptionally people-focused, forward-thinking organisation used and trusted by legal professionals across the UK. They are known for looking after their team just as well as they look after their clients – this is somewhere you’ll be valued, supported, and given real room to grow.
  
About the Role
This isn’t just customer service. This is about creating moments of genuine support and connection for customers. You’ll be the go-to person for enquiries, solutions and follow-ups – keeping customers informed, satisfied, and confident that they’re in safe hands.

You’ll also handle admin with care and attention to detail, helping to troubleshoot and resolve any issues with clarity, speed, and empathy.
  
Why You’ll Love This Role:

• Real career progression – your growth matters here
• Exceptional culture – inclusive, supportive, and empowering
• Hybrid working – flexibility after probation
• Free parking and easy access with your own vehicle
• You’ll be heard – your ideas and contributions will make an impact
• Be part of a purpose-driven team that genuinely cares

  
Who They’re Looking For:
This role is less about years of experience and more about the right attitude.

• A natural communicator – both written and verbal
• Empathetic and customer-centric – you care about getting it right
• Resilient in a fast-paced setting – you don’t buckle under pressure
• Organised and attentive – your admin is spot on
• Accountable – you take ownership and follow through
• Able to prioritise and juggle tasks effectively
• Friendly, professional, and eager to grow

You’ll need:

• Minimum 6 months of customer service experience
• Grade 5 / C+ in Maths and English GCSE
• A full driving licence and access to a vehicle

Send your CV now or get in touch with Helen at ME Recruits for more information.

Helen@merecruits.com l 01732 497979

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Customer Service Executive 

About the Role

We are looking for a proactive Customer Service professional to join our growing team. This is an exciting opportunity for someone who enjoys building strong customer relationships, solving problems, and delivering an outstanding customer experience.

You’ll play a key role in supporting customers throughout their journey, ensuring they get the most value from our products and services while working closely with colleagues across the business.

Key Responsibilities

• Build and maintain strong relationships with new and existing customers from initial onboarding through to ongoing support.
• Proactively engage with customers to help them maximise the value of our products and services.
• Create and manage customer case files from incoming emails, ensuring all service levels are met.
• Accurately maintain customer records and perform data entry using internal systems.
• Process new customer registrations in line with Know Your Client (KYC) procedures.
• Add and manage users on existing customer accounts.
• Process incoming and outgoing post.
• Respond to telephone and email enquiries, providing support on website functionality and product queries.
• Deliver demonstrations of the online platform to new and existing customers.
• Process product cancellations efficiently and accurately.
• Carry out general administrative duties to support the wider business.
• Assist with monthly audits and compliance activities.
• Provide administrative support to underwriting and data teams when required.
• Monitor customer feedback and identify opportunities to improve products, services and customer experience.
• Analyse customer usage and engagement, providing insights to support continuous improvement.
• Support customer renewals and identify opportunities to upsell or cross-sell relevant products and services.
• Ensure all work is completed in line with internal procedures, regulatory requirements and quality standards.

 We’re looking for someone who is:

• Passionate about delivering exceptional customer service.
• An excellent communicator with strong verbal and written communication skills.
• Organised, with the ability to manage multiple priorities and meet deadlines.
• A confident problem solver who enjoys finding practical solutions.
• Self-motivated, proactive and able to work independently.
• Positive, adaptable and able to work collaboratively within a team.
• Comfortable using a range of IT systems and learning new software.

Skills & Experience Essential

• At least one year’s experience in Customer Service or an administrative role supporting customers.
• Experience communicating with customers via telephone, email and written correspondence.
• Good IT skills, including Microsoft Office applications such as Word, Excel, PowerPoint and SharePoint.
• GCSEs (or equivalent), including Maths and English (Grade 4/C or above).

Desirable

• Experience within financial services, insurance or legal services.
• Knowledge of legal indemnity insurance.
• Experience working with CRM or case management systems.

What You’ll Bring

• A customer-first approach.
• Strong attention to detail.
• Excellent organisational and time management skills.
• A willingness to learn and develop.
• A positive, “can-do” attitude.
• The ability to build trusted relationships with customers and colleagues alike.

If you’re passionate about delivering outstanding customer experiences and enjoy working in a fast-paced, supportive environment, we’d love to hear from you.

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

IND7

Customer Service Coordinator role is to be the primary point of contact for customers, providing exceptional service and support to address inquiries, resolve issues, and enhance customer satisfaction.

Responsible for understanding and responding to customer needs, offering relevant information about products and services, and ensuring a seamless and positive customer experience.  
  
Duties and responsibilities
 Troubleshoot and resolve customer issues efficiently and effectively

• Proactively follow up on matters to ensure results are returned in a timely manner.
• Ensuring clear and concise communication is provided throughout when handling any customer and supplier queries.
• Maintain up-to-date knowledge of the company’s products, services, and promotions.
• Prioritize tasks based on urgency and importance.
• Work closely with other departments, such as sales, marketing, and technical support, to ensure cohesive service delivery.
• To help maintain a positive team environment by displaying high levels of motivation and excellent team spirit.
• To assist with the training of new members of staff.
• Working with the Customer Services Manager to promote and manage ongoing process improvements and efficiencies.  

Qualifications/Experience
  
Minimum 2 years’ experience working in a Customer Service department. Good IT skills, excellent attention to detail, ability to problem solve and a good understanding and working with a technology focused organization.
  
Apply Now!
  
Don’t miss this chance to join an amazing team!
Interviews happening now – contact Helen at ME Recruits today!
   
In application for this role, you are consenting to TN Recruits Ltd retaining yourdetails to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.